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Modern communication has become the nucleus of every successful business operation. The ever-evolving landscape of technology, traditional communication limitations have given way to a more revolutionising telecom innovation. That innovation is hosted PBX , a transformative approach to voice communications managed and operated by service providers. But what is hosted PBX?
This blog is a guide which not only explains what Hosted PBX means or Hosted PBX features but also the interchangeable terms like VoIP hosted PBX, cloud PBX, hosted virtual PBX, hosted phone system, SIP trunking or Hosted IP PBX. Further, you will come to know the on-premises phone limitations with hosted PBX phones and also the hosted PBX system benefits, the platform and businesses that benefit from PBX as a service. Additionally, How Wavetel Business’s hosted phone system provides a competitive edge to businesses of any size or geographical location. So lets start this learning journey to understand the core of Hosted PBX phones by peeling off the layers.
A hosted PBX is a type of private branch exchange (PBX) managed and operated by a service provider. It enables businesses to conduct voice communications, both incoming and outgoing, over the internet. This technology has gained popularity as a modern substitute for traditional PBX systems, which rely on copper wires and landline phones.
A hosted IP (internet protocol) PBX is an interchangeable term used for a hosted Phone system which uses IP for communication where the entire PBX hardware and feature are hosted and delivered by a service provider like Wavetel Business.
Instead of relying on traditional telephone lines, the hosted PBX phone system uses the internet to facilitate voice communication. Overall, hosted PBX enables businesses to make and receive calls using Voip (Voice over Internet Protocol) technology. VoIP gives greater flexibility, scalability, and cost-effectiveness compared to traditional PBX systems. With a Hosted IP PBX, businesses can access advanced features like voicemail, call routing, and conferencing without the need for on-premises PBX equipment.
The shift from on-premises PBX to hosted VoIP PBX is gaining traction among businesses, driven by a range of compelling benefits. Here's a breakdown of the top advantages that prompt businesses to adopt hosted IP PBX solutions, particularly appealing to startups:
Traditional PBX systems faces limitations, particularly when compared to the range of compelling benefits of hosted PBX solutions:
On-premises PBX systems require businesses to manage their upkeep and maintenance. Further, it demands specialised IT staff for problem-solving and troubleshooting within the PBX system.
Setting up a traditional PBX involves significant upfront costs for hardware and phone lines.
Can be financially burdensome, making it less cost-effective, especially for small businesses.
Traditional PBX systems offer a rudimentary phone call system lacking advanced features. Adding advanced phone features like auto attendants, voicemail greetings, or conference calling may be challenging.
Traditional PBX systems often support a restricted number of desk phones. It's less cost-effective for large or scaling businesses due to the expenses associated with increasing or upgrading connected phones.
In an era of increasing remote work, traditional PBX systems struggle to connect on-site and remote employees seamlessly. Unable to automatically route incoming calls to the devices used by remote and mobile workers.
Traditional PBX systems, alternatively referred to as on-premises PBX or analog PBX, operate using physical hardware, including copper telephone wires, and on-site software installed at a company's office. In the traditional PBX setup, when a call is made, the on-premises PBX establishes a connection between the landline and the Public Switched Telephone Network (PSTN).
On the other hand, hosted virtual PBX employs the internet, typically utilising VoIP technology, to transmit voice traffic. Businesses utilising virtual PBX service often deploy VoIP phones (IP phones) or softphones instead of traditional desk phones with individual extensions. The infrastructure of virtual PBX VoIP is entirely maintained by the service provider, relying on an internet connection rather than traditional copper wires and the PSTN.
Below is a hosted PBX comparison table with traditional PBX that outlines the key differences:
Copper telephone wires or through Public Switched Telephone Network (PSTN)
The terms hosted PBX and virtual PBX are often used interchangeably, but this isn't entirely accurate from a technical perspective. In reality, virtual PBX systems represent just one element within the broader framework of hosted PBX. For instance, a virtual PBX system might manifest as an auto attendant, delivering automated interactive voice response (IVR) and call routing functionalities as part of the overall hosted PBX infrastructure.
A virtual PBX comprises three essential components:
Your phones establish a connection to the PBX host through the Internet, maintaining an open line for both incoming and outgoing calls.
Hosted PBX software operates by replacing your traditional phone with cloud phone services. All calls, whether inbound or outbound, are directed through the Hosted PBX services. The service provider oversees your entire phone system, and in the event of a data center outage, calls are seamlessly redirected to alternative data centers, ensuring continuous and uninterrupted phone system functionality. A dedicated team of professionals at the hosted PBX provider works tirelessly to deliver efficient and secure phone services.
With the configuration and maintenance handled by the service provider, you and your employees simply need to log in to online portal like Wavetel's HUB UC to conduct calls over the Internet. Any necessary adjustments to settings can be made instantly through the online portal with just a few clicks, streamlining the process for optimal user convenience.
A hosted PBX functions as a complete phone system, while Voice Over Internet Protocol (VoIP) serves as the underlying technology for making calls. Additionally, VoIP extends beyond phone systems and finds application in various telecommunication services, such as video conferencing. VoIP service providers like Wavetel Business offer comprehensive cloud-based business communication solutions, combining PBX functions with telephony and communication features, known as business VoIP phone systems.
To integrate a hosted PBX solution into your business telephony system, you have two primary options, depending on your existing PBX setup. Choosing between Cloud PBX and SIP Trunking PBX depends on your current PBX setup.
The decision between a Cloud PBX system and SIP trunking totally depends on your current infrastructure. Below is a comparison table that provides an overview of the distinctions to assist you in making the best option:
Hosted PBX solutions cater to the specific needs of various business scenarios. Hosted PBX solutions benefit startups, call centers, remote workers, and businesses with multiple offices by providing cost-effective, scalable, and feature-rich communication systems tailored to their specific operational needs.Here's how different businesses benefit from these business hosted PBX services:
The cost of hosted PBX (Private Branch Exchange) services is based on several factors, including the provider’s pricing plans, the features included, the number of users, and any additional services or add-ons you may require.
Many hosted PBX providers charge on a per-user basis. The cost per user per month can range from $10 to over $30, depending on the features offered.
The more advanced features you require, the higher the cost may be. Basic plans typically include standard features like voicemail, call forwarding, and auto-attendants, while more advanced plans may include features like call recording, integrations with other software, and advanced analytics.
The number of extensions or lines you need for your business will impact the cost. Some providers offer unlimited extensions, while others may have tiered pricing based on the number of users.
Some providers offer month-to-month contracts, while others may require an annual commitment. Contracts with longer terms may provide discounts.
Some providers may charge a one-time setup or installation fee. Others include this cost in their monthly fees.
If your business makes a lot of international calls, check the international calling rates; hosted PBX proves significant for your business.
If your business is likely to grow, consider how easily the hosted PBX solution can scale to accommodate additional users.
Switching from a traditional PBX system towards a hosted PBX phone system requires choosing the right hosted PBX provider. There are numerous hosted PBX providers offering the best feature-rich VoIP PBX services at a more cost-effective pricing than traditional PBX setup. But before choosing among the best business hosted PBX providers, consider the following factors to ensure a seamless transition, cost-effectiveness, and reliable support for your business communications:
Wavetel Business's hosted PBX system goes beyond the ordinary, providing your business with a competitive edge in the dynamic world of telecommunications. Lets see how our innovative hosted PBX phone systems can elevate your business:
Wavetel Business understands that business needs evolve. Our hosted phone system for business is scalable, allowing your communication infrastructure to grow seamlessly with your business. Whether you are a startup, small business, call center or an established enterprise, our business hosted PBX adapts to your evolving requirements. Even this is the best hosted PBX small business solution that gives an opportunity to PAY-AS-YOU-GO to businesses working on tight budgets.
With the capability to make local and toll-free calls in over 120 countries, Wavetel Business opens up a world of opportunities for your business. Reach clients, partners, and colleagues across the globe effortlessly, fostering international collaboration and expanding your market presence.
The multi-level auto attendant feature streamlines communication processes, saving time and enhancing efficiency. Connect with employees swiftly and provide customers with self-service options, ensuring they get the information they need without unnecessary delays.
In addition to unlimited calling, our hosted PBX system incorporates SMS messaging, offering a versatile means of communication. Stay connected with clients and colleagues through text, providing a convenient and efficient channel for quick updates and information sharing.
Wavetel Business brings your workforce together, regardless of geographical locations. Our hosted PBX system unifies your team, fostering collaboration and ensuring that everyone stays connected. Experience enhanced productivity and seamless communication across the organisation.
Enjoy a range of features designed to meet the unique needs of your business. From call recording to advanced analytics, Wavetel Business's hosted PBX system empowers you with tools to optimise your communication strategy, giving you a competitive edge in the market.
In the last five years, the workplace has undergone a great transformation. The pandemic compelled a rapid shift towards exclusive remote work, prompting numerous businesses to adopt hosted PBX solutions. This enabled their workforce to seamlessly receive calls and operate from the comfort of their homes. Those still using traditional PBX systems, such as hotels with room-specific phones, often find themselves tied up to these setups due to substantial upfront investments and ongoing financial commitments.
Softphones are set to replace traditional desk phones as the standard in modern offices. Call centers are shedding outdated PBX systems in favour of modern hosted solutions that seamlessly connect agents worldwide, facilitated by nothing more than a stable internet connection.
So here arises an important question: is your traditional PBX equipped to keep pace with this transformative landscape? The answer of this for businesses is clear that earlier adaptability to hosted PBX to secure and increase your business potential.
Don't miss out the Advantages of a Cloud-Based Communication System, Get Wavetel Business Today.
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