Feature rich, flexible and cost effective business telephone system. Let us manage your phone
Connectivity is the key to success in business. Connecting your business with the right solution is what our services are all about.
Communication is one of the most important factors of a successful small business. Regardless of whether the customers are calling to make enquiries, seek support or place orders, any conversation can directly impact the revenue and customer satisfaction.
The conventional phone systems used to be the preferred option among businesses. However, they were normally expensive to maintain, required to be maintained and not very flexible. With businesses starting to embrace remote work, mobile teams, and multi-location, most are migrating to hosted VoIP phones.
Hosted VoIP phone systems give small businesses access to enterprise-grade communication features without the cost of traditional PBX systems. The calls are routed through cloud infrastructure that is managed by the provider and businesses can make professional calls anywhere provided there is an internet connection. Hosted phone systems do not need costly hardware and have advanced call management capabilities.
A hosted phone system or cloud phone system is a business telephone service where the internet is used in place of the traditional telephone lines.
Instead of installing and supporting PBX hardware on-site, the entire phone system is hosted in safe cloud data centres under the control of a service provider. All businesses need to do is connect desk phones, computers or mobile devices to the internet and use the phone system anywhere.
Because all this is in the cloud, users can add and delete users, edit call flows, and change settings using an online portal without necessarily employing specialized engineers or updating hardware.
The benefits of hosted VoIP phone system offers small businesses access to professional communication tools at reduced cost and complexity compared to traditional phone infrastructure. It will increase flexibility, allow remote work, help deliver a better customer experience, and manage communication costs.
Hosted VoIP eliminates the need for an expensive PBX server, installation costs, and maintenance agreements. Businesses typically charge a monthly subscription fee and budgeting is not as challenging.
The business can be expanded to add new extensions and users within minutes. No extra PBX equipment needs to be bought or significant upgrades done. Hosted systems enable organisations to expand at their own rate
Modern teams often work across offices, homes, and customer locations. Hosted VoIP enables employees to make and receive business calls via mobile applications, laptops or desk phones without changing their business number.
Such functions as auto attendants, call routing, call queues, and personalised greetings can help small businesses to appear larger and more professional. The customers are automatically sent to the relevant department and this increases satisfaction and reduces lost opportunities.
Cloud-based infrastructure assists companies to stay in business when there is an office shutdown, power failure or any other unforeseen interruption. To ensure continuity in service, calls can automatically be redirected to mobile devices or other destinations.
The administrators can manage the users, call flows, extensions, voicemail settings and voicemail reporting through a central web-based dashboard. This reduces the reliance on IT resources and simplifies their management.
Hosted VoIP enables small businesses to access features that were previously only accessible to large businesses, such as analytics, call recording, voicemail-to-email, mobile applications, and CRM integrations.
Not all hosted VoIP companies offer the same service. The choice of the right partner can be very important in defining the reliability, customer experience and long-term value.
Identify providers who have high-availability cloud infrastructure and high uptime guarantees. In business, the quality of calls and availability of services are vital.
Even when there are high call volumes, voice quality should not be compromised. The providers should possess good networks and maintain up-to-date VoIP technologies that minimize latency and packet loss.
Select a provider who can serve future expansion. The platform should have the capacity to add either five or fifty users.
Responsive technical support is essential. Evaluate support availability, onboarding assistance, migration services, and ongoing account management.
CRM systems, Microsoft Teams, helpdesk software, and productivity tools are used by many businesses. Make sure that the phone system is integrated with the existing business applications.
Be aware of what is in the service. Hidden costs include costs of setup, additional users, support or advanced features, which can significantly increase the total ownership costs. The providers with straightforward pricing tend to have a higher value in the long run.
The right hosted phone system should deliver more than basic calling functionality. It should help businesses improve productivity, customer service, and operational efficiency.
Answers incoming calls automatically and sends the callers to the right department or employee without the need for a receptionist.
Business-hour, employee-availability, location, department or pre-defined route calls to improve response times.
Converts voicemail messages into audio files, which are forwarded to the inbox of employees in order to ensure that they do not miss important messages.
Allows employees to use smartphones, tablets and computers to make business phone calls when they are outside the office.
Record dialogues for quality control, personnel training, conflict management and adherence.
Provides a deeper perspective of the call volumes, answer rates, missed calls, wait times and team performance.
Ensures that incoming calls are booked efficiently and at the most convenient time and also fairly allocated to the available agents.
Supports collaboration between employees, customers, suppliers, and partners without requiring separate conferencing platforms.
Correlates business messages with customer databases to improve productivity and provide improved customer service.
Allows organisations to send and receive business SMS by the use of business numbers to engage customers and notify them.
Wavetel Business can grow with changing requirements, whether you have a small number of users in a startup or a growing organisation with many locations.
Wavetel Business provides a complete Hosted VoIP Phone Systems, which is customized to meet the needs of modern businesses in the UK. The platform integrates cloud telephony, mobility, scalability, and sophisticated communication solutions in one managed service. Professional phone systems can be implemented by businesses without having to invest in expensive infrastructure or specialized PBX equipment.
Wavetel Business assists with office-based, hybrid, and fully remote workforces. Desk phones, mobile devices, and desktop applications enable employees to remain connected and retain a consistent business identity.
The platform is designed to deliver reliable business communications with excellent call quality and availability.
We offer support services to customers during the entire customer experience, starting with initial setup and number porting, to continued technical support.
Wavetel Business gives small businesses access to enterprise-grade communications at a predictable monthly cost by eliminating hardware costs and simplifying administration.
A Hosted VoIP Phone Systems has become an essential communication solution for modern small businesses. It is also more adaptable, cheaper, scalable and offers a professional customer experience without the limitations of the traditional PBX infrastructure. Hosted VoIP enables businesses to communicate more effectively and be prepared to expand in the future by supporting remote teams, handling calls and providing better customer service.
In organisations that require a reliable and feature-packed cloud communications platform, Wavetel Business provides a fully hosted VoIP phone system service that aims to assist small businesses to communicate, collaborate and grow with confidence.
Choose Wavetel Business as your trusted provider of hosted VoIP phone systems.
What is the difference between a hosted VoIP phone system and a traditional phone system?
A hosted VoIP phone system uses the internet to make and receive calls, while traditional phone systems rely on physical telephone lines and on-site PBX equipment.
Can a hosted VoIP phone system support remote and hybrid employees?
Yes. Hosted VoIP phone systems allow employees to make and receive business calls from any location using mobile apps, desktop softphones, or IP desk phones.
Do I need special equipment to use a hosted phone system?
Not necessarily. Many businesses use existing computers, smartphones, and internet connections with softphone applications. However, IP desk phones can also be used for a more traditional office phone experience.
Is a hosted VoIP phone system suitable for small businesses?
Absolutely. Hosted VoIP solutions are designed to be cost-effective and scalable, making them an excellent choice for startups & small businesses without large upfront investments.
Can I keep my existing business phone number when switching to hosted VoIP?
Yes. Most hosted VoIP providers, including Wavetel Business, offer number porting services that allow businesses to transfer existing phone numbers to the new system.
What features should I look for in a hosted VoIP phone system?
Key features include auto attendant, call routing, voicemail-to-email, call recording, mobile apps, conference calling, call analytics, CRM integration, business SMS, and support for multiple locations.