24 May 2023


The demand for effective and dependable communication solutions has expanded enormously in today's fast-paced corporate climate. Consequently, remote work and digital communication are becoming more and more common. As a result, hosted VoIP phone systems are a popular option for enterprises of all kinds. These systems provide a wealth of capabilities that enable organisations to optimise their communication operations. Due to its ability to increase overall productivity, hosted VoIP phone systems for small business is continually increasing.

What is a Hosted Phone System and How Does it Work?

Hosted phone systems are cutting-edge communication tools that let companies place and receive calls online rather than over conventional phone lines. A growing number of people use hosted VoIP services because of their affordability, adaptability, and variety of capabilities.

Small businesses can utilise a hosted VoIP phone system without buying or maintaining their own gear because the service provider hosts and operates the system's hardware and software in their data centres. Because they offer a complete phone system that can handle internal and external calls, hosted VoIP solutions are also known as hosted PBX (Private Branch Exchange) systems.

VoIP features allow a call to be placed or received over the internet as digital data instead of conventional analog signals. Hosted VoIP phone systems employ cutting-edge technology and software to turn digital data into audible sounds for both parties. For instance, voicemail, call waiting, caller ID, conference calling, call forwarding, and other capabilities are available with hosted VoIP services. To fulfill the particular requirements of a firm, these elements may be modified and customised.

Overall, cloud-based phone systems for small businesses are a dependable and affordable option for companies wishing to update their communication infrastructure at a lower cost and with access to a wealth of capabilities.

The benefits of using a hosted VoIP phone system for small business

Small businesses confront several difficulties regarding communication infrastructure, including tight budgets and the need for adaptable and scalable solutions. Hosted phone systems is an excellent choice to enhance communication procedures since they provide several advantages. Benefits of hosted phone systems for small businesses include:


  • Hosted VoIP services are typically more affordable in contrast to traditional phone systems, which require zero expensive hardware or maintenance costs.
  • With VoIP technology, businesses can save money on long-distance and international calls, which are typically less expensive.


  • Hosted VoIP phone systems are exceedingly flexible, facilitating small businesses to extend their networking and collaboration globally.
  • Such systems are also remarkably flexible because they allow inbound and outbound calls from anywhere with an internet connection.


  • Hosted VoIP phone systems are highly scalable, enabling businesses to add or remove users with ease and without significant expenses or interruptions.
  • This scalability makes hosted VoIP systems an ideal solution for growing businesses that need to expand their communication infrastructure.

Updated features:

  • Hosted VoIP offers various advanced features such as call forwarding, voicemail, caller ID, and more.
  • Several systems provide extra features like video conferencing, instant messaging, and screen sharing, helping small businesses simplify their communication processes.

Enhances productivity:

  • Hosted VoIP phone systems can improve productivity by allowing employees to easily collaborate and communicate with one another, regardless of their location.
  • These systems also offer features such as call routing and auto-attendants, reducing the need for employees to answer and transfer calls manually.

Greater mobility:

  • With a hosted VoIP phone system, small businesses can travel or easily take their phone systems anywhere and anytime they require.
  • This allows for greater mobility, allowing employees to work remotely or from different locations without missing important calls.

Improved customer service:

  • Hosted VoIP systems offer features such as call queuing, call recording, and customer relationship management (CRM) integration, allowing businesses to provide better customer service.
  • These features help ensure customer calls are answered promptly and professionally while allowing businesses to track and analyze customer interactions.

Business continuity with disaster recovery

  • Hosted business phone systems offer built-in disaster recovery features, ensuring businesses can continue making and receiving calls during an outage or disaster.
  • This feature provides peace of mind to businesses, knowing that their communication infrastructure will remain operational even in unexpected circumstances.

6 Aspects to choose the right business hosted phone systems provider

Businesses wishing to update their communication infrastructure must make an essential choice about the supplier of their business phone system. Due to the abundance of alternatives available, choosing the best hosted phone system provider for your business may require a significant amount of effort. One can take several aspects into consideration when comparing one supplier with another to select the best small business hosted phone systems. Below you will find a list of aspects to look for when choosing the right hosted VoIP phone system provider:


  • Evaluate the provider's pricing structure to ensure it fits within your budget.
  • Look for a provider that offers transparent pricing with no hidden fees or charges.

Features and functionality:

  • Evaluate the provider's features and functionality to ensure they meet your business needs.
  • Look for features such as call routing, call queuing, voicemail, and call recording, as well as advanced features such as video conferencing and screen sharing.


  • Look for a provider that delivers steadfast service with the quickest turnaround time.
  • Ensure the provider has redundant systems to minimize the risk of service interruptions.


  • Consider the provider's ability to scale their service as your business grows.
  • Search for a provider with pay-as-you-use plans and a pricing policy with effortless user addition or removal.

Customer Support

  • Take into account the provider's commitment to customer service by getting insights from its existing customers.
  • Choose a service provider that provides phone, email, and chat help throughout the day and night.

Security and Compliance

  • Evaluate the provider's security measures to protect your data and communications.
  • Look for a provider that offers encryption, other security features, and compliance with relevant regulations such as UK’s Data Protection Act.

Exploring the top features of a reliable hosted VoIP phone system

Numerous features provided by dependable hosted VoIP phone systems for small businesses can boost internal communication, productivity, and teamwork. These qualities can aid companies in streamlining their communication systems and improving client satisfaction. Below are the most important qualities to look for in a trustworthy hosted VoIP phone system:

Voicemail and transcription

  • Select a system with voicemail and transcription capabilities.
  • If an employee is unavailable, callers can leave a message on voicemail, which can then be converted into text for simple inspection and response.

Call routing and queuing

  • In order to guarantee that calls are routed to the proper individual or department, a hosted PBX system should have sophisticated call routing and queuing features.
  • Customers' wait times may be cut down thanks to this innovation, which will also enhance their entire experience.

Conference calling

  • A reliable hosted VoIP system should offer conference calling features that allow employees to collaborate with each other or customers from anywhere.
  • Video conferencing features can also allow for face-to-face meetings, improving communication and collaboration.

Call recording

  • A reliable hosted VoIP system should offer call recording features that can help businesses monitor and improve customer interaction quality.
  • This capability may also be used to check compliance with industry rules and for training.

Effortless use:

  • Choose a system that is simple for staff to use and understand.
  • A user-friendly interface may shorten a system's learning curve and increase staff members' productivity.

Integration to additional business applications

  • A system that connects with other company programs, such as customer relationship management (CRM) software, is what you should look for.
  • Workflows may be made more efficient, and communication experiences can be more smooth by integrating other applications.

Why Wavetel Business the best hosted VoIP phone system provider for small businesses

When choosing the best provider of hosted VoIP phone systems for small businesses, there are many options to consider. However, one provider that stands out is Wavetel Business. Wavetel Business offers a variety of features and advantages that can assist small businesses in streamlining their communication infrastructure and improving client experiences. We have years of expertise and a focus on customer happiness. Below are some of the reasons why Wavetel Business is the best provider of hosted VoIP phone systems for small businesses:

Flexible plans and pricing

  • We provides adaptable pricing and plan alternatives that may be tailored to a small business's particular requirements and financial constraints.
  • Small companies can avoid spending money on items they don't require and save money as a result.


  • Employees can rapidly pick up how to use and manage Wavetel Business' hosted VoIP phone systems thanks to its simple, intuitive interface.
  • Small businesses may increase staff productivity and decrease the time consumed to get familiar with a system.

Top-notch customer support

  • We provides top-notch customer support, with prompt and knowledgeable representatives readily available to assist small businesses with their inquiries or concerns.
  • This can help small businesses to feel supported and confident in their communication infrastructure.

Reliable and secure

  • With the reliable and secure hosted VoIP phone systems from Wavetel Business, small businesses can connect without disruption or security worries.
  • This can assist small businesses in upholding their reputation and establishing client trust.

Final thoughts

Small businesses may profit greatly from hosted VoIP phone systems thanks to their affordability, adaptability, cutting-edge features, and increased productivity. Hosted VoIP services are the perfect option for small businesses wishing to enhance their communication operations while staying within their budget due to their wide range of features and accessibility. Most importantly, choosing the right small business hosted VoIP phone systems, requires evaluating reliability, features, scalability, cost, customer support, security, and compliance. This helps businesses choose the best hosted VoIP phone system according to their needs. Wavetel offers flexible plans, reliable systems, a user-friendly interface, and excellent customer support, making it the best hosting VoIP phone system provider for small businesses. Choosing Wavetel can improve communication infrastructure and customer experience.


Ready to upgrade your small business communication infrastructure?

Choose Wavetel Business as your trusted provider of hosted VoIP phone systems.