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Hosted phone systems are on the rise in the UK, with businesses abandoning the traditional ISDN and on-premise PBX. Cloud-based phone systems assist organisations to serve a remote workforce, save on infrastructure expenses, and enhance customer service. The ability to handle desktops, mobile devices, and office handsets on one platform allows businesses to have more flexible and efficient communication.
The advantages of hosted telephony, such as cost savings, scalability, increased mobility, and access to cutting-edge features and capabilities, will be outlined in this article. We will also review the recommended practices for establishing a hosted telephone system and how to pick a provider.
Hosted telephony, or hosted PBX (Private Branch Exchange), enables companies to place and receive calls online. It employs Voice over Internet Protocol (VoIP) technology to send voice calls as data packets instead of conventional phone lines. A third-party service provider manages and maintains hosted systems, so organisations are spared the expense of purchasing pricey gear or software.
Voice calls are sent over the internet as data packets utilising VoIP technology in hosted telephony systems. At the opposite end of the conversation, voice signals are created from the data packets once more. Due to the fact that this system is cloud-based, a business may access it from any place with an internet connection.
It is based on several cloud-based technologies that collaborate to deliver effective business communications without having to install traditional on-site phone equipment. These elements allow companies to make, accept, and handle calls via the internet and accommodate remote and office-based workforces.
This system is based on VoIP Technology. Voice over Internet Protocol is a technology that translates voice messages into digital information and sends them via an internet connection, which lowers the cost of calls and enhances flexibility.
The Cloud PBX (Private Branch Exchange) is at the heart of the system. This is a cloud-based service that handles extensions, call routing, voicemail, auto attendants, call queues, and other sophisticated telephony services. Since the PBX is hosted by the provider, companies do not have to maintain costly on-premise hardware.
SIP Trunks are the link between the cloud phone system and the telephone network. SIP trunking allows companies to make and receive external calls, facilitates scalability, and reduces the cost of communication.
The system is accessed by the employees through the IP Phones that are connected to the internet rather than the traditional telephone lines. These gadgets provide quality voice communication and accommodate a large array of business calling functions.
These platforms also have mobile applications and desktop softphones, which enable users to make and receive business calls on smartphones, laptops, and tablets. This feature is particularly useful to remote employees and hybrid teams.
Call Routing Servers are smartly used in the background to route incoming calls to the right department, team, or individual according to a set of rules. This makes calls handled effectively and assists in enhancing customer service.
It is a cutting-edge communication method that benefits companies of all sizes in several ways. Undoubtedly, it is becoming the norm for business communication due to its rising use and the desire for remote and mobile work. Due to the expansion of remote work, and the requirement for more adaptable and scalable corporate communication solutions.
A good hosted business phone system provides many advantages and benefits, including greater collaboration and communication, better customer experiences, access to cutting-edge capabilities, and less need for maintenance and IT support. The following are the most immediate benefits of a good hosted phone system delivering modern corporate communication:
A standard phone system's installation can be time-consuming, complex, and expensive. Hosted PBX makes installation easy and inexpensive compared to traditional phone systems. The cloud-based PBX setup is done online, eliminating the need for a physical installation and making it ideal for small businesses and remote teams.
It can save businesses money in several ways, including:
It does not require a large upfront investment in hardware or software. A company that has 20 workers can save a lot of money on communication expenses by substituting the old phone lines with a hosted telephony service. Companies do not have to buy PBX hardware, save on maintenance costs, and unify communication devices into one monthly payment.
It has lower maintenance costs. You can repair the issue at the office without calling an engineer. This means businesses don't need to hire additional IT staff.
Its providers often offer lower call rates compared to traditional phone providers.
Existing hardware or any available modern device can be used with hosted phone systems, including softphones, office phones, mobile devices, and VoIP phones.
It provides cutting-edge features and capabilities that can improve the client experience. For instance, call routing, IVR, and call recording technologies can assist firms in providing better customer service.
Adding new team members or new features should be easy and enjoyable, like traditional phone systems requiring a call-out. Depending on the business's needs, hosted telephony solutions may be scaled up or down.
Remote teams can benefit from the flexibility of a hosted phone system, which allows them to answer calls from anywhere, whether working from home or traveling overseas. There's no need to use a wired desk phone in the office. Therefore, these systems provide businesses with enhanced mobility and remote working capabilities. For instance:
It can be accessed from anywhere with an internet connection, which means employees can work from anywhere.
Hosted Telephony for Hybrid and Remote Teams
It is particularly valuable for hybrid and remote teams. Desktop applications and mobile devices can enable employees to use business phone numbers when working at home. Field workers are able to stay in touch even when on the road, and organisations operating in more than one office are able to coordinate communications using one cloud-based solution.
This flexibility enables it to remain productive and, at the same time, provide customers with a consistent service irrespective of the location of the employees.
Furthermore, it can forward calls to any phone number, which means employees can stay connected even when they are away from the office.
Additionally, it often comes with collaboration tools, such as video conferencing and instant messaging, which enable remote workers to communicate effectively with their colleagues.
Businesses can rely on hosted solutions for business continuity and disaster recovery capabilities.
Most importantly, hosted telephony solutions include automated failover capabilities. So if one system component fails, calls are automatically sent to an active component.
These solutions frequently provide data backup features, allowing businesses to swiftly recover their data and keep in touch with their clients and staff in the case of a crisis.
Hosted PBX systems provide an extra layer of protection with robust identity management tools offered by reputable Hosted VoIP providers like Wavetel Business Hosted Phone Systems. Social engineering is a common data breach tactic where hackers pretend to be your phone provider to obtain sensitive information. This ensures you won't fall victim to hackers and give away critical information.
Hosted Telephony vs Traditional Phone Systems
Features
Hosted Telephony
Traditional PBX
Hardware Cost
Low
High
Maintenance
Provider Managed
Business Managed
Scalability
Easy
Difficult
Remote Working
Excellent
Limited
Updates
Automatic
Manual
It is particularly useful for remote teams, mobile workers, and businesses with multiple locations, as it enables seamless communication and collaboration across different devices and locations.
It is ideal for startups and growing businesses that need to scale their communication systems quickly and easily.
It is ideal for small and medium-sized businesses that want to improve their communication capabilities without investing in expensive on-premises systems.
Further, it is also ideal for large enterprises with multiple locations, as it allows them to centralise their communication systems and reduce costs.
It is ideal for remote workers and freelancers who are always on the road. Using any device allows them to make and receive calls from anywhere.
It is very common in most industries in the UK. Cloud phone systems are used in professional service firms to handle client communications and to support remote consultants. Appointment management and call routing are useful to healthcare clinics.
Mobile accessibility helps the estate agencies to maintain contact with buyers and tenants. It is used by retail businesses to handle customer enquiries across various locations and educational institutions to facilitate staff collaboration and student interactions via cloud-based calling solutions.
Not all hosted phone system providers offer the features necessary for your business, as there are several suppliers to choose from.
Any company's success depends on selecting the best hosted telephone system. Unlike conventional on-premises systems, this system provides users access to cutting-edge features and capabilities. The following are some considerations to make while choosing a system:
Consider your needs carefully before selecting a solution.
Select a system within your means, accounting for up-front and continuing expenses.
Make sure the system can expand along with your company.
Look for a company with a high uptime guarantee and a solid reputation for reliability.
Ensure the system is simple to use and comprehend for your employees.
Consider a system that works well with other company applications you employ, including CRM or accounting software.
To secure critical corporate data, ensure the system has strong security measures.
Look for a service provider that provides dependable and timely customer assistance.
Ever-emerging trends and technology are expected to influence the future of hosted telephony. The following are some noteworthy tech adoptions that will further increase the need for hosted VoIP telephony:
AI-powered chatbots and virtual assistants can enhance customer service and automate routine tasks.
Integration with other cloud-based systems, such as CRM and ERP, can improve workflow and data management.
Combining hosted telephony with on-premise systems can benefit both.
The rollout of 5G networks will enable faster data transfer speeds, improved call quality, and more robust mobile connectivity.
Wavetel Business is a leading hosted phone system service provider in the UK, known for its unbeatable pricing, exceptional services, and cutting-edge technology. With a focus on providing reliable and affordable communication solutions to businesses of all sizes, Wavetel Business is already the first choice of thousands of small and large enterprises all across the UK.
We provide Hosted Phone Systems, SIP Trunking, Microsoft Teams Calling, and Business Broadband. The advantages of businesses include UK-based support, scalable cloud infrastructure, and customized communication solutions to address evolving operational needs.
One key feature that sets Wavetel Business apart from its competitors is its pricing. With open pricing mechanisms that make it simple for businesses to understand and control their communication expenses, Wavetel Business provides some of the most affordable rates in the sector. We offer plans that may be customised to fulfill your individual business requirements, whether you are a tiny start-up or a big business.
But pricing isn't the only thing that makes Wavetel Business stand out. We also provide several features and services to enhance communication effectiveness and streamline corporate processes. In addition, Wavetel Business offers all the collaborative tools you require to keep in touch with clients and coworkers, including conference calls, voicemail, call forwarding, and video conferencing.
Moreover, our hosted phone system is built on a state-of-the-art cloud-based platform, ensuring unparalleled reliability, scalability, and security.
With 24/7 customer support and regular system updates, businesses can rely on Wavetel Business to keep their communication systems running smoothly.
It is a modern communication solution that offers several advantages and benefits for businesses of all sizes. With its undoubtedly growing popularity and the increasing demand for remote and mobile work, hosted telephony is becoming the standard in business communication. Our hosted phone system services are among the top in the market, offering flexible and cost-effective solutions for businesses.
Wavetel Business is the best option if you're seeking a hosted phone system service provider that offers exceptional rates, outstanding services, and cutting-edge technology. Why then wait? Make a call to Wavetel Business right away to advance your company communications!
It is a cloud-based phone system that delivers voice communications over the internet, eliminating the need for traditional on-site PBX hardware and maintenance.
Its costs vary by provider, features, and users, but most businesses pay a monthly subscription fee per user with minimal upfront investment.
Yes, it is ideal for small businesses because it is affordable, scalable, easy to manage, and supports remote and hybrid working.
A stable broadband connection is essential. Typically, each VoIP call requires around 100 kbps of bandwidth for reliable voice quality.
Yes, reputable hosted telephone providers like Wavetel use encryption, secure data centres, firewalls, and regular security updates to protect business communications and data.
Upgrade your communication today with our reliable and feature-rich hosted telephone systems