12 Jul 2023


Running a successful taxi business requires efficient management tools that streamline operations, enhance productivity, and provide exceptional customer service. In today's digital age, being updated with the latest telecom technology has become necessary for staying competitive and meeting customer demands. In this blog post, we will explore ten essential tools, including phone systems, dispatching software, and more, that are vital for effectively managing your taxi business or starting a taxi business.

1. VoIP for Taxi Operators and Private Hire Firms

Hosted VoIP phone systems provide cost-effective communication, scalability, flexibility, and integration with dispatch systems for taxi businesses. They enable operators and drivers to use phones from anywhere, offer call management features for efficient operations, and allow anonymous driver-to-passenger calling.

Integrating VoIP with CRM or Dispatch System, offers numerous benefits for taxi business. VoIP improves customer service by allowing drivers to access customer information quickly, enabling personalised interactions. Further, toll-free numbers and local numbers improve accessibility, attracting more customers. Furthermore, email and SMS capabilities enable efficient communication, providing updates, promotions, and notifications, ultimately enhancing customer engagement and loyalty.

With reliable and high-quality communication, VoIP systems enhance customer service and satisfaction. Overall, they contribute to improved operational efficiency and business success.

  • Cost-effective communication
  • Scalability for growing taxi businesses
  • Flexibility and mobility with internet-based connectivity
  • Call management features for efficient operations
  • Integration with dispatch systems for streamlined workflows
  • Anonymous driver-to-passenger calling for enhanced privacy
  • Reliable and high-quality voice communication
  • Improved customer service and satisfaction
  • Email and SMS capabilities

2. Automated Dispatch System

A reliable automated dispatch system is the backbone of any taxi business. The system helps streamline dispatching, enabling seamless communication between operators and drivers. Further, it automatically assigns rides to available drivers based on their proximity, availability, and customer preferences. Furthermore, allowing for efficient coordination of rides, assigning bookings, and providing timely updates to customers.

Addionally a taxi dispatch software offers multiple payment options, allowing passengers to easily pay using debit or credit cards, online payment, and cash etc. This overall eliminates the need for drivers to handle cash, streamlining transactions.

Look for phone systems specifically designed for the taxi industry, such as Autocab, which offers advanced features like call queuing, caller ID, and integrated GPS tracking. Moreover, this tool optimises resource allocation and reduces manual intervention. Overall, an automated dispatching system:

  • Optimises resource allocation
  • Reduces response times
  • Enhances operational efficiency
  • Improves customer experience
  • Enables data-driven decision-making
  • Reduces errors and enhances accuracy
  • Increases driver satisfaction
  • Improves fleet management
  • Enhances scalability
  • Reduces operational costs

3. GPS Tracking System

A strong GPS tracking system enables you to monitor your fleet's location, optimise routes, and provide accurate estimated arrival times to customers. Further, this real-time tracking also helps improve response times, driver efficiency, and overall fleet management.

  • Real-time fleet visibility
  • Route optimisation
  • Accurate estimated arrival times
  • Improved response times
  • Driver efficiency and accountability
  • Enhanced safety and security
  • Maintenance and servicing reminders
  • Historical data and analytics

4. Driver’s Application

The driver application for a taxi dispatch system should include essential features such as a distance calculator, broadcasted tours, pre-assigned tours, customer rating, earning report, online time, and fare calculator. To stay competitive, two vital features are street pick, allowing customers to hail taxis without a smartphone and with automated fare calculation, and real-time fare calculation, addressing fare manipulation concerns by enabling customers to monitor the fare meter during the trip. Additionally, prioritise advanced taxi booking features to develop the best taxi dispatch software for a successful business.

  • Distance Calculator
  • Broadcasted tours
  • Pre-assigned tours
  • Customer rating
  • Earning report
  • Online time
  • Fare calculator
  • Street pick
  • Real-time fare calculation
  • Advanced taxi booking features:
  • Fare manipulation prevention
  • Transparent fare meter monitoring

5. Geographic Information System (GIS)

You can enhance customer service productivity with highly equipped taxi systems and dispatch solutions, including advanced live vehicle tracking and GIS (Geographic Information System) capabilities. By utilising vehicle tracking technology, GIS companies can effectively monitor their entire fleet while ensuring the security of their vehicles, preventing theft and unauthorised use.

  • Real-time fleet monitoring
  • Enhanced customer service
  • Theft prevention and security
  • Efficient operations and optimisation

Upscale your taxi business with Wavetel Business's essential VoIP tools

In the taxi industry, highly effective communication is vital for providing exceptional customer service and optimising operations. Wavetel Business VoIP offers a comprehensive telephone system tailored specifically for taxi and private hire operators. With advanced features such as built-in call popping and call recording, our VoIP solution is designed to streamline your communication processes and enhance your overall business efficiency.

With our telecom industry expertise, we understand the unique needs of taxi operators, and our taxi phone system is built to meet those requirements. Let's explore some of the key benefits of our phone system for taxis:

1. Unlimited call channels with just One Telephone Line

Our VoIP system allows you to handle multiple calls simultaneously, enabling you to manage a high volume of customer inquiries efficiently. You can have unlimited call channels with just one telephone line, ensuring you never miss a booking or customer call.

2. Flexible Phone Numbers

Wavetel Business VoIP allows you to have as many phone numbers as you need, with any area codes you prefer. This feature allows you to establish a local presence in multiple locations, enhancing your accessibility and customer reach.

3. Remote Phone Usage

Our phone system for taxi operators goes beyond the traditional office setup. You can use our phones anywhere, including at your operators' homes. This flexibility enables your staff to work remotely without compromising the quality of communication.

4. Seamless Integration with Booking Management Systems

Efficiency is key in the taxi industry, and our VoIP solution seamlessly integrates with popular dispatch management systems. Our built-in call-popping interface connects directly to your booking management system, eliminating the need for manual data entry and reducing the chances of errors.

5. Minimal equipment installation

Unlike traditional phone systems that require expensive equipment installations, Wavetel Business VoIP eliminates the need for complex setups. With our solution, you only need to acquire new phones, making the transition to our system hassle-free and cost-effective.

6. Risk-Free Trial and No Minimum Contract

We understand that switching to a new phone system can be a significant decision for your taxi business. That's why we offer a risk-free trial period, allowing you to experience the benefits firsthand before committing. Additionally, we have no minimum contract requirements, providing you with flexibility and peace of mind.

7. Call Masking Software

We recognise the importance of passenger safety and privacy. Our call masking software enables anonymous driver-to-passenger calling, ensuring a secure and confidential communication environment.

8. Integration with Popular Dispatch Management Systems

Wavetel Business VoIP integrates seamlessly with a wide range of dispatch management systems, including Autocab, Cab9, Cab Despatch, and VIPVoIP. This compatibility allows you to maintain your existing workflow while benefiting from the advanced features of our phone system.

In a nutshell

In the taxi industry, having the right tools and technologies is essential for managing operations effectively and delivering exceptional service. Wavetel Business VoIP offers a comprehensive telephone system specifically designed for taxi operators, providing all the necessary features to streamline your communication processes and optimise your business efficiency.

With our VoIP phone system tailored for taxis, you can enjoy unlimited call channels with just one telephone line, ensuring you never miss a booking or customer call. Our system also offers flexible phone numbers, allowing you to establish a local presence in multiple locations and expand your customer reach.

The remote phone usage feature enables your operators to work from anywhere, even from the comfort of their homes, without compromising communication quality. Wavetel Business's seamless integration with popular dispatch management systems ensures efficient workflow and eliminates the need for manual data entry.

Installing the Wavetel Business phone system requires minimal equipment, reducing costs and complexity. You can try our solution risk-free before committing, as we offer a trial period with no minimum contract requirements.

Wavetel Business prioritise passenger safety and privacy with our call masking software, allowing for anonymous driver-to-passenger calling and creating a secure communication environment.

Furthermore, Wavetel Business phone system integrates seamlessly with various dispatch management systems used in the taxi industry, ensuring compatibility and easy implementation.

Whether you are starting a taxi business or looking to upgrade your existing phone system, Wavetel Business VoIP provides the telecom industry expertise and essential tools you need for success. Make the smart choice and empower your taxi business with Wavetel Business’s advanced phone system today.

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