25 May 2023


Effective communication is the driving force behind any business that prospers. Hosted phone system advantages are revolutionising company communications and replacing traditional phone systems, which may be expensive and rigid. A hosted phone system can connect your team with other businesses, teams, and colleagues worldwide. For businesses that need to be connected both inside and outside of the workplace, it's an excellent alternative.

For businesses looking to level up their communication capabilities, hosted phone systems offer a range of advantages. The hosted phone system provides numerous advanced features, such as automated call routing, voice recognition technology, virtual assistants, and more. These technologies make it simple to handle your calls and shorten wait times for clients. This article will provide you with a very helpful insight into the advantages of using a hosted phone system for your business and how it can improve communication.

What is a Hosted Phone System?

A hosted phone system or cloud-based phone system is a business telephone service that offers advanced features and greater flexibility than traditional landlines. Hosted phones are internet-based rather than physically situated in a location like a regular phone system. This implies that companies need to connect their phones to the Internet, and the provider maintains the hardware, software, and infrastructure required to deliver the service.

Unmatchable hosted phone system advantages

Upgrading your business phones to hosted solutions offers great advantages, such as increased mobility, scalability, and cost control.

With hosted phones, you can now make and receive calls from any device in any location with an internet connection. You can remain connected to your customers and colleagues in the office or on the go. Plus, since hosted phones are cloud-based solutions, adding or deleting users as needed is easy. This means that you don’t have to pay for the services that are not utilised by your business.

Furthermore, since hosted phones are designed with business operations in mind, they have features such as voicemail-to-email conversion and call forwarding that allows for greater flexibility and control over communications within your workflows. You can customise their features to suit the needs of your business—whether that includes setting up call queues or using automated messages—allowing for personalisation that wasn’t previously possible with traditional phone systems.

1. Cost control of hosted phone systems

Businesses of any size can benefit from a hosted phone system due to the considerable cost savings. You won't need to purchase hardware or software. In simple words, you don't require to spend money on maintenance and upgrades.

  • No upfront costs

The hosted phone system providers, such as Wavetel Business provider manages and maintains the phone system, reducing costs for your business. This frees you from having to worry about phone system necessary upgrades, improvements, or problems. Consequently, sparing you time to concentrate on other business-related tasks.

  • Lower operational costs

Hosted phones provide lower operational costs as there are no additional fees for long-distance or international calls. Additionally, companies may set up virtual extensions that provide call-in access for clients and staff from anywhere in the globe with only a few mouse clicks.

  • Lower monthly bills

Lastly, businesses can save money each month since there is no need for costly investments such as a PBX system or additional hardware. As such, businesses can enjoy more services while they save money on their monthly bills.

2. Mobility and scalability of hosted phone systems

Those who juggle multiple projects and work on them know how valuable mobility is. With a hosted phone system, you can easily access your messages and check calls from any device, anywhere in the world.

  • Hosted VoIP phone system enables small businesses to hit target deadlines and maintain 24/7 customer relations.
  • Real-time insights about customer activity, such as opening hours, call duration, and caller ID, can be tracked on the go.
  • Hosted business phone systems are highly scalable and quickly adapt to changing business needs.
  • Adding or removing phone lines can be done easily with just a few clicks if there is an internet connection.

It provides an easily adjustable package designed specifically for upscaling and flexibility. No matter how quickly or unpredictably things appear to be moving, the benefits of a hosted phone system make it simpler than ever to succeed in today's corporate environment.

3. Modern updates features of hosted phone systems

Hosted VoIP business phone systems have many features to help your business communication reach the next level. For instance:

  • Unified messaging

Unified messaging gives you access to all of your communication—phone calls, emails, faxes, and even text messages—under one platform. This allows you to respond quickly to messages no matter where you are and search through messages more effectively when needed.

  • Automation tools

You may automate processes that would otherwise consume team time and resources with hosted phone systems. Automation tools include auto-attendants that answer and route calls to the appropriate departments or employees and voicemail-to-email services that create transcripts of voicemails.

  • Call transferring/routing

Hosted phone solutions allow for seamless call transferring/routing, which helps keep each call routed to the relevant person in the fastest and most efficient manner. This feature also improves customer service because customers don't have to wait long periods on hold or be transferred multiple times before speaking with the right person.

4. Security benefits of hosted Phone system

Hosted VoIP phone systems offer many advantages to businesses, one of the most important being security. By opting for a hosted phone system, businesses secure their communications and data with the latest encryption and authentication technology.

  • Encryption

All communication between devices connected to the hosted phone system is encrypted, making it impossible for anyone other than authorised personnel to read the data. This aids in protecting sensitive information like customer details, banking information, and intellectual property, preventing attackers from eavesdropping on calls or accessing confidential calls in transit.

  • Authentication

The hosted phone system also provides two-factor authentication, which requires more than one layer of verification. This assures that only authorised individuals can access the system and provides added protection against malicious actors trying to access sensitive information. This added layer of security helps businesses remain compliant with industry regulations and keeps customers' confidential data safe.

  • Backup and restoration

The hosted phone system advantages also offer backup capabilities, allowing businesses to create secure copies of their data in case of emergency or catastrophic failures. This ensures that crucial files and conversations are secure in case of unforeseen events, helping companies stay operational during stressful times.

Wavetel Business Hosted Phone service: Unbeatable advantages

Wavetel Business is a leading provider of hosted phone services in the UK and around the globe. It delivers a spectrum of modern upgraded features and unbeatable advantages for small businesses. Some of the benefits of choosing Wavetel Business include:

  • Flexible pricing and customisable plans.
  • 24/7 technical support and expert guidance.
  • Secure and reliable service with automatic failover and redundancy.
  • Advanced features like call recording, analytics, and conference calling.
  • Involves very minimum hardware requirements, simple setup, and configuration.


In conclusion, the hosted phone system is beneficial for businesses of all sizes, from small startups to more established organisations. They provide a cost-efficient, convenient, and reliable mode of communication and a myriad of features that enable better customer service, collaboration, and scalability. This makes it a significant option for companies scrutinising to level up their business communication and escalate customer service to a much higher level.

Wavetel Business Hosted Phone service stands out from the competition with its unbeatable advantages, including 24/7 customer support, easy setup and integration, affordable pricing plans, high-quality audio and video, advanced call management features, and secure and reliable service.


Upgrade now for better collaboration and customer service

Experience the power of our advanced business phone system.