08 Apr 2022

"Microsoft Teams is hub for teamwork in Office 365." It is a highly intuitive collaboration tool which helps creates a productive and efficient work environment for both in house and remote workers. It has changed the dynamics of traditional calling with cloud-based calling system.

Microsoft team Direct Routing works differently from what you may be used to in Skype for Business and in this article, we shall try to explain how it works and how you can use it.

Most commonly used term for Microsoft teams is direct routing, now the question is what exactly “Direct Routing” means? So, the answer is it’s a way of providing PSTN (public switched telephone network) or in other words it’s a built-in service in Teams that allows organizations or users to connect to the external phone lines & enable them to call directly to their customers, colleagues or partners from any device using Wavetel Teams services.

What are the Key Benefits of Microsoft Teams Direct Routing for Your Company?

Let’s take a look at some of the key benefits of Microsoft Teams Direct Routing:

  • Microsoft direct routing can make your company more efficient.
  • Streamlines your virtual work space, sharing Files, Meetings, Apps, Video or audio Calling and chatrooms, all from one platform By using Microsoft direct routing, employees don’t have to log into Skype for Business or any other applications to talk with each other,
  • Time efficient as employees have to spend less time logging in and out of different apps, allowing them to focus on their work instead of system accessibility. The savings add up quickly! Msft direct routing also makes it easy to set up meetings. 
  • Wavetel provides you affordable calling plans with monthly unlimited calling options
  • We don’t charge for each additional feature it’s all covered in our calling plans: to name a few, Emergency call forwarding, Fraud prevention, Call Barring, Number Presentation, Auto-Attendants. That means you need not to pay for each add-on features. Call anywhere and anytime, with affordable VoIP calling rates.
  • We are really keen to provide Secured work environment, and use azure clusters for fraud prevention.
  • Full disaster recovery
  • Full Channel Management is covered
  • High SLA with immediate response
  • Fast setup process
  • SIP trunks are scalable with built in business continuity
  • Highly Resilient and built over 3 High Availability Azure clusters
  • Enhanced Call Analytics
  • Quick and easy access as employees can simply click join when they receive an invite via email, calendar, or Microsoft Teams app notifications And because Microsoft direct routing uses Office 365 Groups as its base structure, all employees who belong to that group will automatically be added as meeting attendees once they accept an invite. 
  • Enable you to access Teams remotely from anywhere as if you are in the office. You can even use Microsoft Teams offline if needed! 
  • Msft direct routing is secure and reliable. Your business-critical communications are protected by end-to-end encryption, ensuring that only those intended recipients can read messages sent through Microsoft Teams Direct Routing.

To activate your Wavetel Microsoft calling plan you need to have three things in place

  • Microsoft 365 Business Basic License
  • Microsoft Business Voice License
  • Wavetel Direct Routing Unlimited Calls to UK Landline & UK Mobile plan which includes DID’s as well


Wavetel Business is a Microsoft 365 official Partner and will be able to provide you with the necessary information and support to make the most out of this innovative technology. If you're looking to take advantage of this powerful feature, speak to one of our experts today and see how we can help you get started!

Additionally, if you have any questions about Microsoft Teams Direct Routing, let us know in the comments below and we'll be happy to help!