Payment Options

Where we invoice you for services such as PBX, SIP Trunking, Virtual numbers or Managed Services, there are a few payment options:

  • Card Payments (GBP) - For customers wishing to pay by Debit/Credit card this option is available for Visa, Mastercard and American Express.  Payment will be taken automatically at the time the invoice is generated.  To set up payment by card please contact us.

  • Bank Transfer (GBP) - Payment can be made in Barclays, GBP Account: Account Number: 03915298, Sort Code: 20-89-56.

Please note: any open invoices will be taken immediately from prepay or card or on the due date.

Late Payment

Whilst most customers pay on-time and many pay early (we do notice and we are grateful), a very small number are inclined to wait until service is suspended before taking action. Therefore non-payments will now be handled automatically and consistently as below. Use of an automated payment method is therefore strongly encouraged. 

If, by the end of the due date, an account has outstanding invoices then:

  • If there is a prepay balance, the amount will be debited from. 

  • If there is no prepay balance or insufficient to clear the invoice then account will be disconnected after the due date
    a. a minimum disconnection fee of £50 + VAT will be added to your account
    b. If you wish to reconnect your line after disconnection, you must make a minimum advance payment of £40.00 + VAT as re-connection charge
    c. Reconnection takes approximately 2 working days.
    d. If you wish to retain this line and have your call restrictions removed, it is critical you contact us to make a payment immediately.
    e. If account remains unpaid Wavetel Business Ltd. reserve the right to take legal action through the Courts to recover the overdue balance.