Feature rich, flexible and cost effective business telephone system. Let us manage your phone
Connectivity is the key to success in business. Connecting your business with the right solution is what our services are all about.
A reliable cloud phone system designed to support fast-paced travel operations. Manage customer enquiries, supplier calls, and itinerary changes from one central platform without missed calls or confusion.
Clear and fast communication plays a critical role in booking accuracy and customer satisfaction. Travel agencies manage constant calls about availability, pricing, itinerary changes, and urgent support. When communication is slow or unclear, bookings suffer and customer trust drops.
A cloud-based VoIP phone system brings structure to every interaction. Calls are routed efficiently, conversations stay clear, and teams can respond quickly—even during peak booking seasons. This allows agencies to maintain accuracy, reduce errors, and deliver a consistent service experience.
Make outbound calls directly from your CRM, booking platform, or customer records. Agents connect instantly without manual number entry, saving time and improving productivity during busy booking periods.
Manage international calls through a single cloud platform. Support global suppliers, overseas clients, and multi-region teams without the complexity or cost of traditional phone systems.
Automatically record inbound and outbound calls to maintain accurate documentation of bookings, confirmations, and supplier conversations. Secure cloud storage and permission-based access help improve service quality, resolve disputes, and support staff training.
Route incoming calls to the right department or agent based on availability, call type, or business rules. This reduces waiting times, avoids missed calls, and ensures customers speak to the right team the first time.
Convert missed calls into audio messages delivered straight to your email inbox. Messages can be reviewed, forwarded, or archived easily, ensuring no customer enquiry is overlooked.
Track call volumes, response times, missed calls, and agent activity through a central dashboard. Use real-time insights to improve staffing decisions, service performance, and customer experience.
A structured cloud-based VoIP phone system helps travel agencies improve service consistency, reduce booking errors, and manage customer enquiries efficiently across offices, remote teams, and international locations.
Centralised call management removes repetitive tasks, speeds up coordination, and enables teams to handle higher call volumes efficiently while focusing more on complex bookings and client relationships.
Cloud phone systems allow agencies to scale users, lines, and locations easily, supporting seasonal demand and business growth without hardware changes or operational disruption.
Call recording and intelligent routing minimise misunderstandings during confirmations and updates, giving teams reliable reference points to clarify details, reduce mistakes, and maintain accurate booking records.
Standardised call workflows ensure every enquiry is handled professionally across teams and locations, improving service reliability, reducing variation, and maintaining quality during busy booking periods.
Structured call handling helps travel agents respond clearly to enquiries, bookings, and itinerary changes, delivering accurate information quickly while improving customer satisfaction and building long-term trust.
A single cloud platform enables seamless communication across regions and time zones, helping travel agencies coordinate internationally while maintaining central visibility and consistent service standards.
Wavetel provides a cloud-based VoIP phone system designed specifically for travel agencies handling high booking volumes and time-sensitive customer enquiries. Our solution helps agencies maintain operational control, improve team efficiency, and deliver consistent, professional communication across offices, remote teams, and time zones.
Our platform is built around real travel agency workflows, including booking enquiries, supplier coordination, itinerary updates, and customer support. It’s designed to perform reliably during seasonal peaks while keeping every interaction accurate, structured, and professional.
All calls and data are stored in a secure cloud environment with controlled user access. This protects confidential client information, ensures traceability of interactions, and supports compliance with data protection standards across all locations.
Manage call routing, users, permissions, and performance reporting from one central dashboard. Gain real-time visibility into call activity and team performance, helping you maintain consistent service standards and make informed operational decisions.
Access responsive technical support when you need it 24/7. Our team understands the operational pressures travel agencies face and provides timely assistance to keep your communication running smoothly—without disruption to bookings or customer service.