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A cloud-based dental phone system built for busy dental practices that need reliable call handling, clear patient communication, and seamless integration with daily workflows. Wavetel's dental VoIP Phone System, helps dental offices manage appointment calls efficiently while supporting secure, compliant operations across single or multi-location clinics.
Dental practices handle a constant flow of calls related to appointments, treatments, and patient enquiries. A unified, cloud-based dental office communication system helps clinics manage these interactions efficiently by standardising how calls are received, routed, and handled across the practice.
By replacing manual call handling with structured workflows, dental teams can reduce missed calls, improve response times, and ensure a consistent patient experience while giving reception staff better visibility and control during busy periods.
Wavetel’s dental phone system integrates seamlessly with Dentally Practice Management Software, connecting patient calls directly with patient records. This allows dental teams to see who is calling, access relevant context instantly, and manage patient communication more efficiently without switching systems.
By aligning voice communication with Dentally PMS, dental practices can improve accuracy, streamline front-desk workflows, and maintain secure, compliant handling of patient information across single or multi-clinic operations.
Click to Dial allows reception teams to make outbound calls directly from Dentally, removing the need for manual number entry. Calls are launched instantly through the dental VoIP system and logged automatically against patient records, improving accuracy and ensuring consistent interaction tracking across the dental office phone system.
Caller Popup displays patient details instantly when an incoming call is received. By matching the caller with Dentally records in real time, staff can identify patients immediately, access relevant context, and handle calls confidently without searching through systems.
Call Recording securely captures inbound and outbound calls at system level. Recordings are stored in line with configurable retention policies and accessed through permission-based controls, supporting quality assurance, dispute resolution, and compliance without interrupting daily dental office communication.
Smart Call Routing automatically directs calls based on staff availability, roles, schedules, or clinic location. This ensures patient calls reach the right person quickly, reduces unnecessary transfers, and maintains consistent call handling during busy clinic hours.
Voicemail to Email converts missed calls into audio messages delivered directly to authorised email inboxes. Messages are time-stamped and linked to call data, allowing teams to follow up efficiently without relying on desk phones, ensuring no patient enquiry is overlooked.
Call Analytics provides clear insight into call volumes, response times, missed calls, and peak periods. Reports are accessible through a central dashboard, helping dental practices assess communication demand, optimise staffing, and improve patient responsiveness across one or multiple locations.
A structured dental VoIP phone system improves how dental practices manage patient communication, front-desk operations, and growth without interfering with clinical workflows. The benefits below reflect real operational outcomes delivered through consistent call handling, automation, and software-level integration.
Calls are handled predictably, reducing missed calls and wait times. Patients reach the practice reliably for appointments, follow-ups, and enquiries, creating smoother interactions and a professional experience.
Automated call routing, click-to-dial, and voicemail handling cut repetitive tasks for reception teams, freeing time to focus on patient care and operational priorities without disrupting workflows.
The cloud-based system scales with practice growth. Add users, teams, or locations without new hardware or complex reconfiguration, keeping patient communication consistent and reliable.
Call reporting shows volumes, response times, missed calls, and peak periods. Practices gain insight to improve front-desk efficiency, optimise staffing, and reduce patient frustration.
Secure call recording, controlled access, and structured data handling help dental practices meet GDPR and regulatory requirements, keeping communication auditable, protected, and centrally managed.
Authorised staff can securely manage calls from multiple locations or remotely while maintaining central control, ensuring call quality, security, and operational oversight across all sites.
Dental practices choose Wavetel Business for reliability, structure, and long-term operational stability. Our dental VoIP phone systems are built on enterprise-grade infrastructure and designed around real dental workflows, delivering consistent performance without unnecessary complexity.
Wavetel’s system architecture is built around how dental practices operate day to day. From reception call handling and appointment enquiries to multi-clinic coordination, every function supports structured, predictable communication. This ensures your dental practice phone system works as part of your operations not as a generic add-on.
Clear voice quality is essential for patient-facing communication. Wavetel delivers stable, low-latency calls across in-practice and remote teams, ensuring conversations remain clear and uninterrupted even during peak periods such as busy clinic hours or seasonal appointment demand.
Our dental VoIP solution removes the need for on-site phone hardware and reduces ongoing maintenance costs. With predictable pricing and flexible scalability, dental practices can add users, extensions, or locations without unnecessary infrastructure investment, making it a practical long-term communication solution.
Support is delivered by VoIP specialists who understand dental environments and operational priorities. From system configuration to ongoing optimisation and issue resolution, our team provides informed, responsive assistance ensuring your dental office phone system remains reliable and fully operational.