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A customer calls your general number and is connected to a different department. There is another caller in a queue and an employee who is working at home attempts to make an important call using a mobile phone.
The modern Office phone systems provide greater control to UK businesses on the way calls are received, routed and answered. VoIP, cloud PBX, mobile apps and desktop softphones can be used by businesses in a single communication system, enabling office and remote workers to remain in touch without the need to use a physical desk phone.
An Office Phone System is the technology that a business utilizes to manage incoming and outgoing calls, extensions, voicemail and internal communication. Older systems typically relied on physical phone lines and PBX equipment mounted within the office. Newer systems can run over an IP network or through a cloud-hosted platform.
A standard system can consist of desk phones, softphones, mobile applications, auto attendants, call queues, voicemail to email and call forwarding.
Old office telephone systems were based on fixed lines and on-premises PBX systems. Telephone Systems in modern offices are more and more IP-based, in which voice is encoded as digital packets and sent over an IP network.
An average IP Phone System may utilise SIP to signal calls and codecs like G.711 or G.729 to transmit voice. G.711 typically encodes the audio stream at about 64 kbps, but the real network bandwidth is more when IP, UDP, RTP and other packet overheads are taken into account. Call quality can be influenced by network latency, jitter, packet loss, and available bandwidth.
This is the reason why a good business internet connection is important in the implementation of VoIP. An HD voice codec may need approximately 90 kbps of bandwidth per call. The precise requirement is determined by the codec, the network setup, and the number of simultaneous calls. These IP-based systems may then be used to provide advanced features of call management and business communication.
VoIP Phone System is a technology that transforms voice into digital data and transmits calls over an IP network. It is capable of supporting desk phones, computers, smartphones and other devices connected to it, and it is easier to add users, extensions and numbers as needs evolve.
Digital telephony is also becoming more relevant as the UK moves away from legacy PSTN and ISDN services. Companies with older infrastructure should verify when their services will be retired and what alternative will best suit their needs.
Hosted PBX has the ability to handle internal extensions and incoming and outgoing business calls without the main PBX equipment being located within the office. A common configuration will direct calls on the main number to either an auto attendant, department queue, employee extension or voicemail. Cloud PBX is also capable of serving more than one location under a single communication platform, and it is applicable to businesses that have branches or a distributed workforce.
A Cloud Phone System eliminates the necessity for businesses to maintain all the phone infrastructure on-premises. Rather, the main service is deployed in a managed cloud environment and is accessed via an internet connection. The administrators are typically able to add users, grant extensions and set up call handling via an online dashboard. A Hosted Phone System is no different as much of the underlying infrastructure is handled by the provider and the desk phones, computers or mobile applications are used by the employees.
The old systems of office telephones are based on physical telephone infrastructure and onsite equipment. They still can be effective in businesses that have well-established setups, but extending and changing extensions, or accommodating remote workers, may need extra hardware and configuration.
VoIP Phone System relocates voice communication to an IP network. The calls may be managed using IP phones, desktop applications or mobile devices and this allows businesses more freedom in the way employees communicate.
A Cloud Phone System goes a step further by storing the central telephone platform in a managed cloud platform. The features that businesses can access include call routing, voicemail, auto attendants, call queues, reporting, and integrations without having to keep the primary PBX infrastructure on-site.
The decision facing most businesses in the UK is whether to use the current infrastructure, number of users, working arrangement, features required and the degree of control required of the phone system.
Modern Business Telephone Systems can accommodate hybrid teams in terms of mobile apps, desktop softphones and browser-based calling. This working model can be supported by the use of modern Business Telephone Systems using mobile applications, desktop softphones and browser-based calling. These characteristics provide businesses with a better means to handle incoming calls as well as assist employees in responding to customers more uniformly.
Employees are able to make and receive transfers between users and devices, remotely access voicemail and use business numbers even when not in the office. This implies that the remote workers do not have to use a physical desk phone to remain connected.
The shift towards digital telephony has simplified business numbers to be used on various devices and in various locations. An IP-based calling can be supported by a Digital Phone System and a Virtual Phone System can be used to direct a company's number of a company to particular employees, departments or devices.
An Internet Phone System operates in a very similar manner to the user. The calls can be made to a desk phone, laptop or mobile application rather than being connected to a single physical line. It is applicable in hybrid teams, home workers and businesses with more than one office. To the customers, the experience is straightforward. They make a call to the same business number. The system makes decisions on where that call is to go behind the scenes.
The first place to begin with when selecting an Office Phone System is the way your employees communicate. A small office might only require business numbers, extensions, voicemail and call forwarding. A bigger organisation might require call queues, auto attendants, CRM integration, mobile applications, recording and reporting.
The technical aspect is important as well. Check support for SIP, number porting, compatible IP phones and those devices employees already use. Another question to consider is how calls are secured, where the service is hosted, how outages are managed and what support is provided. Scalability is another consideration. The addition of users or the support of another office does not need to be a significant change in the infrastructure. Wavetel Business provides hosted VoIP, SIP trunking, business mobile and Microsoft Teams calling services to businesses comparing UK providers.
Modern Office phone systems are much more than mere calling devices. They are the backbone of modern business communication and they facilitate customer service.
Due to the increased customer demands and the increased prevalence of hybrid working, companies have to have communication systems that are capable of supporting both office-based and remote workforces. The correct arrangement must just ensure that people can easily access your business, talk to the right individual and remain in touch regardless of the workplace. Keep your team connected and make customer calls easier to manage with Wavetel Business.
An Office Phone System is the system that a company uses to manage calls, extensions, voicemail and internal communication. VoIP calling, mobile apps, call queues, CRM integrations and collaboration features may also be added to modern systems.
VoIP Phone System uses an IP network to transmit calls, whereas traditional systems use the older telephone infrastructure. VoIP is capable of supporting mobile calling, call routing, softphones and CRM integration without using the same physical phone infrastructure.
Cloud Phone System is housed in secure data centres and is accessed via the internet. Companies are able to handle calls without having PBX hardware on-site.
Hosted PBX is a PBX that is hosted in the cloud, whereby the provider takes care of the PBX infrastructure and the business can access the advanced call management features without the need to own equipment.
Yes. Remote teams can be supported by Modern Office Telephone Systems using mobile apps, desktop softphones, browser-based calling, call forwarding and accessing business numbers in other locations.
Yes. Modern Office Phone Systems can be expanded to large organisations. A small business might just require a few users and as the team size increases, extensions, call queues, mobile users, CRM integration and advanced call management can be added to the requirements.
Your phone system should make it easier to reach customers and keep your team connected. Explore Wavetel Business solutions and find the right setup for your office.