Job Description

Responsibilities include

Raising technical support cases against telephone and email requests
Troubleshooting and performing diagnostics to determine problem, testing, and providing solutions to business users
Attending customer site visits to install network switches, routers, and telecoms equipment
Required skills

Excellent written and verbal communication skills
Excellent organisational and time management skills
1-2 Years’ experience in a technical support environment troubleshooting & configuring VoIP system, SIP Trunks
Configuration of switches and routers
Understanding of VoIP/PBX/SIP protocols
UK Drivers Licence
Fast learner.
Ability to develop technical skills.
Desirable skills

Firewalls
Experience working with asterisk
Networking / Cabling

Wavetel believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.