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Hosted Phone System Features

Wavetel Hosted Phone System is a feature-rich, flexible and cost-effective business telephone system. It offers good QoS for voice, low call rates and a multitude of features that enable your business to communicate more effectively. Its a fully hosted solution eliminating the needs to purchase, install and maintain expensive telephony hardware.

Auto Attendant

Our simple to configure auto attendant is the front door to your company. Set up time of day schedules, play different menus and announcements for different call types and offer a customised treatment of marketing messages and music to your callers appropriate to the brand of business unit they have called.

Call Recording

Wavetel Hosted Phone System comes with our Cloud Recording solution. We’ll seamlessly and automatically record all your inbound and outbound calls, indexing them to the extension number that made the call.

Find Me/Follow Me

Automatically rings your office and mobile at the same time. Never miss a call when you're away from your desk.

Hunt Groups

Ring multiple people at once or in a specific order to ensure no call goes unanswered.

Voicemail to Email

You can configure any email address you want with your number/extension and we'll send you an email telling you: Who called, When they called, and a .wav file with the message that was left for you.

Fax to Email

Customers on Hosted Phone System consolidate fax machines to the cloud, where we receive faxes and convert them to email attachments that can be delivered to individuals or distribution lists.

Smart Reporting

Your key metrics of telephone communication in one place. Real-time dashboards, reports.

Call Forwarding

With call forwarding feature, never miss any call whether you are in the office or enjoying your holidays. The call will divert to another given number.

Attended Call Transfer

With this feature, users can transfer attended calls to another extension or other departments, which allows users to filter calls to reach to relevant persons.

Blind Call Transfer

A Blind Transfer is a transfer to another extension or a group without actually initiating a call to the end destination. The call is blindly transferred to the destination.

Call Waiting

With call waiting, a party can be notified of a new incoming call while on a call. With this feature, one cannot miss any important call.

Caller ID

Caller ID displays the caller's phone number (for all unblocked numbers) on your phone. It may also show the name of the person if it's already been stored in your phone's memory.

Call Queue

Improve your customer satisfaction and attend more customers with losing fewer calls with call queue feature. call queues improve the waiting experience for your callers and empower you to make decisions that positively impact the customer experience.

Static and Dynamic Agents

Static Agents are always in the Queue and do not need to log in or out. Dynamic Agents can be a useful way to manage a number of contact centre-style workflows. This feature gives the flexibility to increase or decrease the number of agents depending on urgent need or their availability.

Do Not Disturb

Do Not Disturb allows you to set your status to unavailable on incoming calls. This feature helps you out to focus on your important work/task you are performing.

Custom Recorded Messages

With this feature, you can greet your customers with more personalised recorded messages, also you can record important announcements about your company.

Hot Desking

Reduce hardware costs and increase your staff's flexibility with Hot Desking. Agents can use a shared phone on multiple locations with just log in to their extension and access their settings.

Missed Call Notification

Never miss any important call again, with this feature user will be notified if they are unable to receive any call.

Three-way Calling

With this feature, a user can include a third person in a two-way call so you do not need to set up separate call later.

Speed Dialling

This feature permits fast dialling of frequently used numbers. A repertory of numbers may be stored in the telephone and/or in the telephone switch.

Call on Hold

With this feature, you can put any ongoing call on hold so you can answer the important incoming call. Call on Hold is mostly used with Music on Hold.

Pickup Groups

With this easy to implement feature group members can answer any incoming call when others are not available which helps you to reduce the risk of incoming calls being missed.


With this feature, a caller can reach an employee even if they do not have their direct number. The directory will help the caller to search a concerned employee with their name.


This feature helps users to check the status of their contacts in the company if they are available, do not disturb or away. With this, you can work more efficiently knowing if your co-workers are available to talk.

Instant Messaging (IM)

With IM Feature, users can send IM (Instant Message) to their contacts which helps them to quickly get answers, queries, and messages.

Contact Management

This feature allows users to create, edit or delete their contacts in their own or company's corporate directory.

Click to Call

Increase efficiency with less of incorrect dialling of numbers with Click to Call feature which enables a user to make calls with a single click on the phone number form call log or websites.

Conference Room

Conference calls are very important when having a conversation with multiple parties. You can setup conference rooms as much as you need and can also protect them with a passcode to prevent unwanted access.

Search & Call Recording Retrieval

With this feature, a user can search, view, listen even download their call recording whenever they need.

Call Divert

With this feature, calls will be diverted to other available numbers when required this feature is best to use in case of any breakdown.

Call History

With this feature, a user can track date and time with the duration of any incoming or outgoing call and return a call by simply clicking on it.

DDI numbers for All Extension

Provision of individual DDI numbers for all extensions.

Online Portal

dashboard Dashboard

View active calls, recent calls, extensions status whether they are online / offline and the current balance on the account.

billing View Billing Information

View a full breakdown of your monthly service charges, your previous bills and your current billing method. Securely update your credit card on file or add new features. Print previous invoices and keep track of your business spending.

ou-of-hours-call-processing Call Processing

Setup out of hours (weekends, bank holidays, out of business hours) call processing. Calls can be forwarded to voicemail, external number or an extension.

buy-new-accounts Buy New Accounts

Want to add another extension? With the Admin Portal, it’s as easy as a click of a button. Add new accounts yourself at any time.

buy-new-numbers Buy New Numbers

Buy any UK area code from your control panel and forward the incoming calls to an extension or a group.

online-shop Online Shop

Buy IP phones, call bundles from your control panel.

buy-new-accounts Drag & Drop Dial Plan Creator

Never miss a call with easy to use dial plan creator which gives you total control to create and edit your call routes meeting your business requirements.

Self Enrollment of User Extensions Self Enrollment of User Extensions

Without assistance of IT teams, user can create extensions and assign them hunt groups, call queus and pickup groups. Also set outbound dialling permissions and custom call routes.

Feature Codes Feature Codes

Access specific features with feature codes which supports pick up call in a group, pick up a call directed to an extension in a group, access to voicemail and more.

Extension Teams Extension Teams

With Extension teams, you can enable team based dialling permissions with the control on certain numbers dialling.

Automatic Phone Provisioning Automatic Phone Provisioning

Wavetel provides you plug & play phones so you can start using them right away. With provisioned phone settings, the phone will retrieve settings from the portal while booting. Which gives you centralised management as many as phones you are using.

Custom Feature Development Custom Feature Development

With this feature, the user can provide their additional business communication details which they want to implement on their phone system.

Custom Feature Development Extension Settings

With this feature, users are able to set up preferences for their own extension i.e pin for voicemail, phone twinning, voicemail to email and many more.

Custom Feature Development Phone Twinning

With phone twinning feature, any incoming call will ring on multiple extensions or phones at the same time or one after another. Gives user flexibility of working from home or other office locations.

Custom Feature Development Call log finder

Run query to find the call log from a certain client or a number.

Unlimited Call Recording Unlimited Call Recording

Wavetel link customer's account to their Amazon S3 and they can keep recording for as long as they want. The amazons3 account will be set up by Wavetel as part of the provisioning process.